Do I need to sign up for a TapNow account before I can book?
Yes, you'll need to create an account first. You can sign up using your email, phone number or a third-party account like Facebook or Google.
How can I book an activity?
Search activities on TapNow, select what you want to book and continue to the payment page. Complete your payment and start your adventure!
Do I have to use my voucher at a particular time/date?
For most activities on TapNow, your voucher is only valid for the selected booking time/date.
How will I know if my booking is confirmed?
After your booking is confirmed, we'll send you an email that confirms your booking, and with the voucher attached.
To view your bookings, go to the Bookings page on TapNow.
I've made a booking but haven't received a booking confirmation email. What should I do?
Please check your spam folder in your email inbox first.
If you still cannot find the booking confirmation email, please contact our Customer Service Team.
Where can I find my bookings?
TapNow Website
You can click the account button in the upper right corner of the TapNow website, and then select "My Orders" to view the order.
TapNow App
You can click the order button on the main interface of the TapNow application, and then view the order.
What payment methods can I use?
You can pay by credit/debit card (VISA, MasterCard, Union Pay and American Express), Apple Pay, Google Pay, Alipay HK, Tap&Go.
How come my payment failed?
First, refresh the booking page and try to book again.
You must complete the payment within 30 minutes after pressing 'Pay', or payment will be cancelled. However, you can create a new booking.
Due to security issues, some credit cards will use the 3DS verification function. If the verification fails, the booking will be cancelled.
If your payment card is rejected, please try other payment methods. TapNow accepts VISA, MasterCard, American Express, Apple Pay, Google Pay and others (for HKD only).
Still experiencing problems? Please contact our Customer Service Team.
Where can I find the directions to my booked activity?
Before booking
You can find the meeting point details of the activity on the product's page.
After booking
You can find the meeting point details on your voucher that can be found in the Bookings page on TapNow or in your email inbox.
If you're still unsure, feel free to directly contact the supplier of your activity to find out more details (their contact info is on your voucher).
What should I do if I cannot contact the service provider?
Please contact TapNow Customer Service Team.
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